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    TERMS OF USE

     

    Product disclaimer

    The information given about our products is to the best of our knowledge true and correct.  It is the user’s responsibility to use commonsense when using our products.  Some of our smaller products can be a choking hazard for children under 5.  Specifications downloaded from our web pages may be out-of-date.  Please call or email to get current product specifications. 

    This site may contain links to other parties.  Concrete Revolution Studio makes no warranty or representation regarding any linked site or the materials appearing therein.  Such links do not constitute an endorsement by Concrete Revolution Studio of any such sites and are provided only as a convenience.  Concrete Revolution Studio is not responsible for the content or links displayed on such sites.

    Copyright Information

    Copyright ® 1994-2013 Landbased Builders, Inc. dba Concrete Revolution and dba Concrete Revolution Studio

    1221 Pecos Street Denver, CO 80204 USA


    All Rights Reserved

    The graphics and content on this site are the copyrighted work of Concrete Revolution Studio and contain proprietary trademarks and trade names of the Company.  Concrete Revolution Studio hereby authorizes copying of documents for non-commercial use or for educational research only.  The above copyright notice must appear on every such copy.  No right or license is granted under any copyright, patent or trademark of Concrete Revolution Studio to any other party.

    Order Cancellation Policy


    Please submit any cancellation via email to info@therevstudio.com.  Email cancellations must contain the following: first name, last name, order number, and email address.  This information must be identical to the information originally submitted on your order.  Please provide contact information so that we may contact you if we have questions in regards to canceling your order.  Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped.  In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping.  However, if the cancellation was documented as received after the order was shipped, we will only refund the merchandise.  Shipping costs will not be refunded. 
 


    Limited Warranty Policy

    The following limited warranty applies to US Customers only.

    Concrete Revolution Studio will warranty to the owner for a period of 90 Days from the date of purchase against defects in manufacture by Concrete Revolution Studio.  Items that that we sell, but do not manufacture, are not covered under this warranty.

    What Concrete Revolution Studio Will Do:  
If concrete develops a defect within the 90 day period, and digital photos are emailed to Concrete Revolution Studio that clearly show defect, Concrete Revolution Studio will fabricate a replacement piece and ship it to the owner. 

    This Limited Warranty Does Not Cover:

    1. Concrete Revolution Studio will not pay for shipping costs for warranty replacements, and owners will have to prepay these costs before the replacement item is shipped.
    2. All costs associated with handling the concrete or removing defective concrete or replacing new concrete are not covered under this warranty.
    3. Concrete Revolution Studio will not repair defects relating to servicing by others.
    4. Concrete Revolution Studio will not provide any warranty replacement if your concrete shows evidence that it has been misused, abused, or altered; for example: - concrete that has been dropped, chipped, or dinged.

    CONCRETE REVOLUTION STUDIO IS NOT LIABLE FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

    Shipping

    Concrete Revolution Studio pieces are shipped via UPS Ground.  If your order qualifies for free shipping it will be sent UPS Ground unless otherwise noted.

    Out of Stock Policy

    The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the year with sales demand and stock that we produce.  Items are constantly being sold and our stock is constantly being replenished.  If the item is identified as "Out of Stock", we cannot special order the item, Concrete Revolution Studio can inform you when the stock is updated.  Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in stock at the moment you order it.  We will notify you if the item you ordered is out-of-stock.  We will reply via email and give you 3 days to reply.  Be sure to give us your current email address.

    Order Tracking

    Once your order is shipped, you will receive an email with the UPS tracking number of your shipment.

    Problems With Order

    Notify us immediately if the products in your order have been damaged due to shipping.  In this event, keep the damaged box your shipment came in, the UPS driver may need to see it as proof when we submit a damage claim.  It may also be a good idea to take a digital picture of the damaged package and contents.  If your order has not arrived in a reasonable time, please contact us.

    Return Policy

    Concrete Revolution Studio’s return policy is designed to be as fair and hassle-free as possible.  We offer a 30-day return period where any un-used, un-opened product still in its original packaging can be returned to us.  Please contact us prior to returning the item to obtain a Return Authorization Number.

    You are responsible for paying return freight.  Freight fees range between $10.00 to over $500.00.

    Restocking fees of up to 35% will be deducted from any refund/credit.

    Returned products must be sent to our Colorado office in their original condition within 30 days of product receipt.

    All returns after 30 days will be processed at our discretion.

    Refunds are usually processed within 14 days of receipt of a valid return. 

    Items whose description is marked “final sale” and all items discounted 40% or more are considered final sale, and may not be returned for any reason.

    No credit will be issued for non-returnable products.

    To return a small item (i.e. Accents and Accessories):

    • Please contact us at info@therevstudio.com for a Return Authorization Number
    • Ship the item to us freight prepaid; shipping costs are not refundable
    • Include a copy of the original invoice
    • Please contact us if you receive a damaged product due to shipping (do not ship it back to us), save the damaged box.

    Occasionally, a written description of the details of the return may be required which can be submitted via email or fax.  Once we receive your returned product, we will issue you a store credit.  If you placed your order using a credit card and would like the return amount refunded to your card, please provide the credit card number and expiration date as we do not keep this information on file.  If your credit card number is not included with the return or you paid using an alternate method, you will be issued a customer credit.  You may also choose to call in your credit card information after you have been notified (via email) of the receipt of your return.  All returned items must be received by Concrete Revolution Studio in the same condition as when the items left our warehouse.

    Orders shipped outside of the US are final and are not eligible for return, regardless of the nature of the return.  We will only accept exchanges on international orders and the customer is responsible for paying all shipping charges for getting an item back to Concrete Revolution Studio.  Concrete Revolution Studio is not responsible for the shipping charges associated with exchanges on international orders

    Large Item Return Policy (defective, damaged, etc.)
 Due to the expense of shipping heavy items, large items are subject to additional terms.

    Be sure to carefully inspect all Large Item (freight) deliveries for damage before signing the bill of lading, as freight handling charges cannot be refunded.  If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges.  If this is not done, you will be responsible for return freight charges back to us.  Please notify us of any delivery problems as soon as possible to expedite the refund process.

    If you decide to return an item that was shipped via truck freight, you must do so within 10 days of delivery.  Most furniture and other larger items are shipped at no additional cost to you via truck freight. Any return that is not the result of damage will be subject to actual shipping and restocking fees that will be deducted from your refund (we recommend you read information on shipping via Truck Freight prior to purchase- click here).  Simply email us if you plan to return a large item, and we will follow-up with return instructions.  Please notify us if you refuse an item at delivery so we can expect its return.